How SafeHarbour Companions uses your information

This privacy policy explains how SafeHarbour Companions collects and uses information when you contact us, send an enquiry, or discuss companionship services with us.

Who we are

SafeHarbour Companions provides companionship-only services. Our website is safeharbourcompanions.co.uk. You can contact us at enquiries@safeharbourcompanions.co.uk.

Information we collect

When you send an enquiry, we may collect your name, phone number, email address, relationship to the person needing support, address and postcode, preferred contact time, consultation preference, and any notes you choose to share.

Please do not send medical records or unnecessary sensitive information through the website form.

Why we use your information

We use your information to respond to your enquiry, arrange a phone chat or home consultation, discuss companionship services, provide quotes, manage bookings, keep basic records, and respond to safeguarding or legal concerns if needed.

Our lawful basis

We usually use your information because it is needed to respond to your enquiry before providing a service, to provide a service you request, to meet legal duties, or because we have a legitimate interest in running and improving our companionship service.

How long we keep information

We keep enquiry information only for as long as needed. If you do not become a client, we normally aim to delete or anonymise enquiry information within 12 months. If you become a client, we may keep service records for longer where needed for business, legal, insurance, safeguarding, or accounting reasons.

Who we share information with

We do not sell your information. We may share limited information with trusted service providers such as email, form handling, calendar, website hosting, payment, accounting, or IT providers. We may also share information where required by law, for safeguarding, or to protect someone from harm.

Your rights

You may have the right to ask for a copy of your information, ask us to correct it, ask us to delete it, object to how we use it, or ask us to limit how we use it. To make a request, email enquiries@safeharbourcompanions.co.uk.

Security

We take reasonable steps to keep information safe, including limiting access to enquiry and client information. No website or email system can be guaranteed completely secure, so please only share information that is needed for your enquiry.

Cookies

This website is currently a simple static website. It does not intentionally use tracking cookies. If analytics, forms, calendar booking, or payment tools are added later, this policy should be updated.

Complaints

If you are unhappy with how we handle your information, please contact us first. You can also complain to the UK Information Commissioner's Office at ico.org.uk.